Terms of Service

Last updated: 11 April 2026

1. About Us

Peterborough Hot Tubs is a trading name of Telford Installations, registered at Balcony Farm Buildings South Brinks, Wisbech, Peterborough PE14 0RP. By using our website (peterboroughhottubs.co.uk) or services, you agree to these terms.

2. Our Services

• Sales — new and refurbished hot tubs, parts, and chemicals
• Repairs & Servicing — diagnostics, repairs, and annual servicing
• Buy-back — we purchase pre-owned hot tubs
• Delivery & Installation — nationwide delivery and on-site installation

3. Quotes and Pricing

• All quotes are provided free of charge with no obligation.
• Quotes are valid for 30 days unless otherwise stated.
• Payment terms will be confirmed at the time of booking or purchase.

4. Hot Tub Sales

• New hot tubs include the manufacturer's warranty as stated at purchase.
• Refurbished hot tubs are sold as described. Known faults or cosmetic issues will be disclosed. Refurbished units carry a 3-month mechanical warranty unless otherwise stated.
• Parts and chemicals are sold as-is. Compatibility is the buyer's responsibility.
• Delivery charges are quoted separately based on location.
• For distance sales (online/phone), you have 14 days from delivery to cancel under the Consumer Contracts Regulations 2013. The hot tub must be unused and in original condition. Return shipping is at your cost.
• Bespoke or made-to-order items are excluded from the 14-day cancellation right.

5. Repairs and Servicing

• Repair quotes are provided after diagnosis. You are free to decline the repair.
• We aim to complete repairs same-day where parts are available.
• Repair work is warranted for 3 months from completion.

6. Bookings and Cancellations

• Cancellations more than 48 hours before the scheduled date receive a full deposit refund.
• Cancellations within 48 hours may be subject to a cancellation fee.
• We may reschedule due to adverse weather or circumstances beyond our control.

7. Liability

• All on-site work is fully insured.
• Damage must be reported within 48 hours of service completion.
• Liability is limited to the cost of repair or replacement, up to the value of the service.
• We are not liable for pre-existing damage or undisclosed faults.

8. Website

• Website content is for general information only.
• Product images are representative. Colour and finish may vary.

9. Intellectual Property

All content on this website is owned by Telford Installations and may not be reproduced without permission.

10. Governing Law

These terms are governed by the laws of England and Wales.

11. Contact

• Email: Peterboroughhottubs@gmail.com
• Phone: 07405 112338